Privacy Policy
Effective Date: July 2026
At Lux Vintage, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.
This Privacy Policy explains what information we collect, why we collect it, and your rights regarding your personal data.
Information We Collect
When you visit our website or place an order with us, we may collect the following information:
- Your name and contact details, including your email address and telephone number
- Billing and delivery addresses
- Payment information (processed securely through our trusted payment providers—we do not store your full payment card details)
- Account information, if you create an account with us
- Information about your use of our website through cookies and analytics technologies
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Respond to your enquiries and provide customer support
- Improve our website, products, and services
- Send promotional emails and offers where you have chosen to receive them
- Meet our legal, regulatory, and security obligations
Our Legal Basis for Processing
In accordance with UK data protection law, we process your personal information where it is necessary to:
- Fulfil our contract with you when you make a purchase
- Comply with legal obligations
- Protect our legitimate business interests, such as improving our services and preventing fraud
- Send marketing communications where you have given your consent
Sharing Your Information
Your privacy matters to us. We never sell your personal information.
We may share your data only with trusted third parties where necessary, including:
- Secure payment providers, such as Stripe and PayPal
- Delivery and courier services
- Website analytics providers
- Professional advisers and service providers
- Law enforcement or regulatory authorities where required by law
All third parties are required to handle your information securely and in accordance with applicable data protection laws.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and help us enhance our services.
You can manage or disable cookies at any time through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate or incomplete information
- Request the deletion of your personal data where applicable
- Restrict or object to certain types of processing
- Withdraw your consent to marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with our legal obligations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be published on this page together with a revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Lux Vintage
Telephone: 0121 630 1892
Email: hello@luxvintage.co.uk