Terms & Conditions

Effective Date: July 2026

Welcome to Lux Vintage. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

About Us

Lux Vintage is a retailer specialising in authentic vintage and pre-owned designer fashion and accessories.

Contact Details

Lux Vintage
Email: hello@luxvintage.co.uk
Telephone: 0121 630 1892

Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are authorised to use the payment method provided.

Products

Lux Vintage specialises in carefully selected vintage and pre-owned designer items.

Due to the unique nature of these products:

  • Every item is one of a kind.
  • Minor signs of age or previous use should be expected.
  • Any significant imperfections will be clearly described and photographed.
  • Colours may vary slightly depending on your screen or device settings.

We make every effort to ensure that product descriptions, photographs, and measurements are accurate.

Authenticity

We are committed to selling only authentic designer products.

Each item is carefully inspected and authenticated before being offered for sale.

Lux Vintage does not knowingly sell counterfeit goods.

Pricing

All prices displayed on our website are in Pounds Sterling (£).

Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed.

Where applicable, prices include VAT.

Orders

Once you place an order, you will receive an email acknowledging receipt.

This email does not constitute acceptance of your order.

A contract between you and Lux Vintage is formed only once your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Items being unavailable
  • Pricing or description errors
  • Suspected fraudulent activity
  • Payment authorisation issues

If payment has already been taken, a full refund will be issued.

Payment

We accept secure payment methods available at checkout.

Payments are processed securely through trusted third-party payment providers. Lux Vintage does not store your full payment card details.

Shipping

Shipping times and delivery information are provided within our Shipping & Returns Policy.

Delivery estimates are provided for guidance only and are not guaranteed.

Lux Vintage is not responsible for delays caused by couriers, customs, weather conditions, or circumstances beyond our reasonable control.

Returns & Refunds

Your rights to cancel an order and request a refund are set out in our Shipping & Returns Policy.

Please read this policy carefully before making a purchase.

Nothing in these Terms & Conditions affects your statutory consumer rights under UK law.

Intellectual Property

All content on this website, including but not limited to:

  • Photographs
  • Product descriptions
  • Logos
  • Branding
  • Graphics
  • Website design
  • Text

is the property of Lux Vintage or its licensors and is protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with the operation or security of the website
  • Copy or misuse any content belonging to Lux Vintage

We reserve the right to suspend or terminate access where these Terms & Conditions are breached.

Limitation of Liability

To the fullest extent permitted by law, Lux Vintage shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, death, or personal injury caused by negligence.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect immediately upon publication on this page. The latest version will always display the current Effective Date.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Lux Vintage

Email: hello@luxvintage.co.uk

Telephone: 0121 630 1892

We are always happy to assist with any questions regarding your order or our policies.

 Shop now

Authenticity

At LuxVintage, authenticity is at the heart of everything we do. Every pair of designer shoes is carefully inspected and verified to ensure it is 100% authentic before being offered for sale. We take pride in sourcing genuine luxury footwear from trusted suppliers, giving our customers complete confidence with every purchase. When you shop with LuxVintage, you're investing in authentic designer fashion, exceptional quality and timeless elegance.

Quality first

At LuxVintage, quality always comes first. Every pair of luxury designer shoes is carefully hand selected and thoroughly inspected to ensure it meets our high standards for condition, craftsmanship, and style. We only offer pieces that reflect the exceptional quality expectedfrom the world's leading luxury brands, allowing you to shop with confidence and enjoy timeless designer footwear that is made to last.

Customer care

At LuxVintage, we’re committed to providing exceptional customer care from start to finish. Whether you need advice before making a purchase or support after your order arrives, we’re here to help. We believe buying authentic luxury designer shoes should be an enjoyable and stress free experience, which is why we pride ourselves on honest communication, prompt service and attention to every detail. Your satisfaction is our priority, and we’re dedicated to ensuring you shop with complete confidence.